Privacy Policy
Last Updated: 31 July, 2023
Introduction
Welcome to ABEG Tow Me! At KEFE AND SAM NIG LTD, we are committed to protecting your privacy and providing you with the best towing and roadside assistance services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app. By using [Your Towing App Name], you agree to the terms outlined in this Privacy Policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
– The personal information we collect may include the following:
– Name
– User’s image for profile image from the camera or storage
– Mailing or street address
– Email address
– Social media information
– Telephone number and other contact details
– Age
– Date of birth
– Credit card or other payment information
– Sensitive information as set out below (including criminal records)
– Geo-location information
– Identity documents such as your driver’s license
– Information about your business or personal circumstances
– Information in connection with client surveys, questionnaires, and promotions
– Your device identity and type, I.P. address, geo-location information, page view statistics, advertising data, and standard web log information
– Information about third parties
– Any other information provided by you to us via our website or our online presence or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
– We may collect personal information either directly from you or from third parties, including where you:
– Contact us through our website [https://kefeandsams.com](https://kefeandsams.com)
– Use our services or otherwise receive services from us
– Download our application
– Submit any of our online sign-up forms
– Communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, or Twitter) or otherwise
– Interact with our website, social applications, services, content, and advertising
– Invest in our business or inquire about a potential purchase in our business.
– We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies,’ or other similar tracking technologies that allow us to track and analyze your website usage. Cookies are small files that store information on your computer, mobile phone, or other devices and enable the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
– We may use Google Analytics to collect and process data, including when you use third-party websites or apps.
WITH OTHER USERS
– We share certain information about Users to enable the scheduling and provision of rides. This includes sharing:
– Name and photo, rating, reviews, and contact information.
– We may also be required to provide Users with receipts and invoices containing information such as the job and date performed. This may include the service provider name and taxation identifier number. We also include other information on those receipts if required by law.
USE OF YOUR PERSONAL INFORMATION
– We collect and use personal information for the following purposes:
– To provide goods, services, or information to you
– To store your identity documents for verification purposes
– For safety purposes and in case of an emergency
– For record-keeping and administrative purposes
– To provide information about you to our contractors, employees, consultants, agents, or other third parties for the purpose of providing goods or services to you
– To improve and optimize our service offering and customer experience
– To comply with our legal obligations, resolve disputes, or enforce our agreements with third parties
– To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media, or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link)
– To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you
– To consider an application of employment from you.
– We may disclose your personal information to cloud providers, contractors, and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
USER’S IMAGE
– We collect and use images you provide for the following purposes:
– Profile Picture:
– We collect and display the profile picture you upload within the App for user identification and enhanced user experience.
– Document Verification:
– In certain cases, we may require you to submit images of documents for verification purposes. We use these images solely for verifying your identity or fulfilling legal/regulatory requirements.
– We take reasonable measures to protect your images from unauthorized access, alteration, or destruction.
– The App is not intended for individuals under 18. We do not knowingly collect information from children under 18.
READING CONTACTS
– We collect and use images you provide for the following purposes:
– We have an SOS feature in our app, and we give the user the option to pick 3 contacts from the contacts list. Then the user can send an SOS request to these contacts in case of an emergency.
DATA SECURITY
– We take appropriate measures to protect your contacts’ information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security practices and regularly update our systems to safeguard your data.
LOCATION DATA
– We may collect location data of the Vehicle you use through our services (Vehicle).
– We collect this location data to provide you with our services, including informing you of where a Vehicle is located, tracking kilometer use, providing information to insurance providers, and/or in case of an emergency.
SENSITIVE INFORMATION
– We may collect sensitive information about you during the course of providing you services. The type of sensitive information we may collect includes your criminal records.
– We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services.
– Your sensitive information may also be used or disclosed to comply with our legal obligations.
SECURITY
– We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access. Our information technology systems are password-protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
LINKS
– Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites, and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
– If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below, including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information, and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
– If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below, and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
– If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below, including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
CONTACT US
– For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
– Email: info@kefesam.com
How We Use Your Information
We use the information collected for the following purposes:
- Providing Services: To connect you with towing and roadside assistance service providers and facilitate the requested services.
- Improving Services: To analyze app usage patterns and improve our services, including enhancing the user experience, developing new features, and optimizing performance.
- Communication: To communicate with you about your service requests, provide updates, respond to inquiries, and send service-related notifications.
- Security: To protect against fraud, unauthorized access, and ensure the security of our services.
- Marketing: With your consent, we may use your email address to send promotional offers, updates, and newsletters about our services.
Sharing of Information
We may share your information in the following circumstances:
- Service Providers: We share your information with towing and roadside assistance service providers to fulfill your service requests.
- Legal Compliance: We may share information when required by law, such as responding to subpoenas, court orders, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Your Choices
You can exercise the following choices regarding your information:
- Access and Correction: You can access and update your personal information within the app settings.
- Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us.
- Location Data: You can disable location services in your device settings, but this may affect the functionality of our app.
Security
We take reasonable measures to protect your information, but no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app, and the updated policy will be effective upon posting.
Contact Us ABEG TOW ME
Thank you for using ABEG Tow Me! Your privacy and trust are important to us.